Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@b-undeniable.co.uk. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@b-undeniable.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@b-undeniable.co.uk.

Refund & Return Policy for Cosmetics

At B:UNDENIABLE, we take pride in offering high-quality cosmetic products. We want you to be completely satisfied with your purchase. However, due to hygiene and safety concerns, we have the following refund and return policy:

  1. No Returns or Exchanges
    All sales are final. We do not accept returns or exchanges on any cosmetic products unless the product is faulty or damaged upon arrival.
  2. Faulty or Damaged Products
    If you receive a product that is defective or damaged, please contact us within 7 days of receiving your order. You may be eligible for a replacement of the faulty item.
  3. How to Report a Faulty Product
    To initiate a replacement request for a faulty product, please email our customer service team at admin@b-undeniable.co.uk, providing:
    • Your order number
    • A photo of the faulty or damaged product
    • A description of the issue
  4. Eligibility for Replacement
    Only products that are defective or damaged in transit will be eligible for replacement. Products that have been used or opened, unless defective, are not eligible for a replacement.
  5. Replacement Process
    If your product is deemed faulty or damaged, we will offer a replacement free of charge. If the product is no longer in stock, we will issue a credit or offer a similar product of equal value.
  6. Shipping Fees
    Please note that customers are responsible for shipping fees for returns or replacements. However, if the product is faulty, we will cover the cost of return shipping.

We strive to offer the best shopping experience, and we are here to help if you have any issues with your order. If you have any further questions about our refund and return policy, please don’t hesitate to reach out to our customer service team.

International Shipping Policy

We are pleased to offer international shipping to many countries around the world. Below is important information regarding our international shipping, including local taxes and levies:

  1. Shipping Availability
    We offer international shipping to a wide range of countries. During checkout, you will be able to select your country for shipping availability and rates.
  2. Shipping Costs
    Shipping fees for international orders are calculated at checkout based on the destination and the weight of the products in your order. Please ensure to check the shipping costs before completing your purchase.
  3. Customs Duties and Taxes
    • International orders may be subject to additional customs duties, taxes, and import levies imposed by the destination country. These charges are not included in the product price or shipping costs.
    • The customer is responsible for paying all applicable duties, taxes, and levies upon delivery or when the goods arrive at the customs office in the destination country.
    • We recommend that you contact your local customs office or delivery service for more information about potential charges before placing your order.
  4. Customs Delays
    • Please note that customs procedures may delay the delivery of your order. Any issues or delays caused by customs are outside of our control.
    • If a parcel is held by customs, it is the customer's responsibility to resolve any issues with the customs authorities.
  5. Refused Shipments
    • If a package is refused due to customs duties or taxes not being paid by the customer, the customer will be responsible for any additional return shipping fees, as well as the cost of the products.
    • Unfortunately, we cannot refund shipping costs for refused shipments.
  6. Shipping Time
    • International shipping times may vary depending on the destination and the shipping method chosen. Customs clearance and other factors can impact delivery time. We will provide an estimated delivery window at checkout, but please note that it is only an estimate.

By placing an order, you acknowledge that you are aware of and agree to the responsibility for any taxes, duties, or levies that may be imposed by your local authorities.

If you have any questions or need more details about shipping or taxes, please feel free to contact our customer service team at admin@b-undeniable.co.uk.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at admin@b-undeniable.co.uk. Please note that returns will need to be sent to an address advised to you in our correspondence with you. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at admin@b-undeniable.co.uk.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at admin@b-undeniable.co.uk.